Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

No returns of dated items accepted after 15 days. A 15% re-stocking fee will be assessed on all returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, programmed electronics that is programmed to you or your vessel. We also do not accept products that cannot be restocked or resold. Hazardous materials, or flammable material will be subjected to discretion of the company if it can be accepted as a return. 

All returns must be pre-authorized and a copy of the return authorization must accompany the returned merchandise with the packing slip.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at here and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to our nearest location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at websupport@datrex.com for questions related to refunds and returns.